Help with Upkit
Most questions are answered by the guide inside the app or by the frequently asked questions. If yours isn't, write to us — we read every message.
Before you write
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The guide inside Upkit
Upkit has a guide built into the app, under Settings. It covers adding a medication, building a schedule, and exporting your history.
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Frequently asked questions
Privacy, exports, what happens to your records if you change phones, and what does and doesn't leave your device.
If reminders aren't arriving
Reminders are scheduled by your phone rather than sent from a server, so when one doesn't arrive it is almost always a system setting. Work through these in order.
On Android
- Allow notifications for Upkit in your phone's settings.
- Allow Upkit to schedule exact alarms, under Alarms and reminders. Without this, Android can delay a reminder or drop it entirely.
- Set Upkit's battery usage to unrestricted, and exclude it from battery optimisation.
- Some manufacturers add their own battery manager on top of Android's. If your phone has one, allow Upkit to keep running there as well.
- If you use Do Not Disturb, allow Upkit through it.
- If you have turned on full-screen alarms in Upkit, your phone may ask to grant that permission separately.
On iPhone
- Allow notifications for Upkit in Settings, with sounds and banners turned on.
- Add Upkit to the allowed apps for any Focus mode you use, including Sleep.
- If Scheduled Summary is switched on, set Upkit to deliver immediately. A summary holds notifications back until a set time.
For any medication where a missed dose matters, set a second reminder outside Upkit — your phone's own alarm clock is enough. Any app's reminder can be delayed or dropped by the operating system, and Upkit is no exception.
Get in touch
What to include
Your device and which version of its operating system it runs, which version of Upkit you're using, what you expected to happen, and what happened instead.
Please leave out your health information
Don't include medication names, conditions, or anything else from your records. We don't need any of it to help, and email isn't a safe place to put it.
Language
Support is in English.
Report a problem with a report
If an exported PDF or CSV looks wrong — missing records, a period you didn't choose, pages that don't line up — tell us what you selected before exporting and what the file showed. What a report can and can't tell you is explained separately.
Ready to take control of your health?
Free to download. No account needed. Reminders work offline.
